Reservation & Questions

• Inquiries. Availability may change at any given moment. best way to guarantee your reservation is by a deposit. not required, but its recomended.  """"customer is always right.

• Deposit. After submitting your request and choosing a package, a deposit is recomended but not necessary to lock the date in and a reservation confirmation and receipt reflecting the deposit,  will be sent with all the details to your email. 

• Parking Space. we ask kindly the party leader/customer for a reserved parking space for the ice cream truck the date of the event. the truck is not much bigger than a full size pickup . 3ft longer 

• Arrival. truck will arrive 15min up to 30min  before the event to set up.

• Travel Distance Fuel Fee. Events / Partys in Chicago are have charge of 20$ to 40$ fee , outside of chicago suburbs 40$ to 60$ fee, depending on the distance.

• tickets. the north pole provides tickets to avoid comfusion and keep order on large gatherings, and to secure the party/event people get theyr delicious ice cream .

•  Payments.  Cash , Zelle, Cash is preffered only because  credit cards are subject to a small transaction free of 2.7% plus taxes. checks only from schools , corporations, etc.

•  Tips . Any tip is greatly appreciated . 

• Date and Time Change. The north pole is  flexible and we will try to work things out, but not always is possible to accommodate the time. due to other events during the day.

• Rain/Storms/Weather The north pole understands that chicago and suburbs weather can change anytime, we can save the date for anather day or postpone the event. we ask customers to choose a day that dont have over 40% chance of rain.